Decentralised Decision-Making

Commitment to Speed, Ownership, and Innovation
Decisions should be made by those closest to the work. Centralised control creates bottlenecks, slows down delivery, and limits innovation. To accelerate flow and improve responsiveness, we empower teams to own decisions within their domains, ensuring that they can act swiftly, adapt to change, and deliver value without unnecessary delays.
We believe that trusting our teams to make informed decisions leads to better outcomes, fosters accountability, and creates an environment where people feel empowered to solve problems proactively.

What This Means
Decentralised decision-making requires a clear balance between autonomy and alignment. Teams should have the freedom to make decisions within their scope, while ensuring that their choices support organisational goals, technical standards, and business priorities.

Our commitment to Decentralised Decision-Making is built on:

• Clear Decision-Making Frameworks – We provide guardrails, not gates, ensuring that teams can make decisions with confidence.
• Empowered Teams – Engineers, product teams, and domain experts are trusted to own decisions related to their work, reducing reliance on centralised approvals.
• Fast & Informed Choices – We enable real-time access to data, insights, and guidelines to support decision-making.
• Aligned Autonomy – Teams operate independently while staying aligned with organisational objectives, security, and compliance needs.
• Transparent Communication – We encourage knowledge sharing, ensuring that decisions are visible, well-documented, and informed by collaboration.

Why This Matters
Centralised decision-making creates bottlenecks, slows innovation, and increases frustration. By decentralising decision-making, we:

• Reduce cycle times, allowing teams to move faster.
• Encourage innovation by giving teams the freedom to experiment and iterate.
• Improve engagement and accountability by fostering ownership.
• Ensure that decisions are made by those with the most relevant context and expertise.

Our Expectation
All teams must take ownership of decisions within their domain, ensuring that choices are data-driven, well-informed, and aligned with organisational priorities. Leaders must create an environment of trust, where teams feel empowered to act without fear of unnecessary oversight or bureaucratic delay.

To support this policy, decision-making frameworks, knowledge-sharing platforms, and alignment mechanisms will be provided, ensuring that teams can make fast, effective, and high-quality decisions. By embracing Decentralised Decision-Making, we remove barriers to speed, encourage autonomy, and drive Better Value Sooner Safer Happier.

This policy reinforces empowerment, trust, and fast decision-making, ensuring that teams can move quickly while staying aligned.