Support a Blameless Culture for Decision-Making

This standard mandates the support of a blameless culture for decision-making to encourage teams to make decisions with confidence.

1. Support a Blameless Culture for Decision-Making:

Encourage teams to make decisions with confidence. This approach ensures that teams are not afraid to make decisions and learn from their outcomes.

• 1.1 Learning Mindset Shift:
  • 1.1.1 Outcome Learning:
    • Shift the mindset from "who made this decision?" to "what can we learn from this?".
    • Automate the tracking of learning points.
  • 1.1.2 Learning Management:
    • Automate the documentation of learned outcomes.
    • Implement learning tutorials.
• 1.2 Blameless Post-Mortems:
  • 1.2.1 Unexpected Outcome Analysis:
    • Conduct blameless post-mortems when decisions lead to unexpected outcomes.
    • Automate the scheduling of post-mortem meetings.
  • 1.2.2 Analysis Management:
    • Automate the tracking of post-mortem findings.
    • Implement analysis feedback collection.
• 1.3 Psychological Safety:
  • 1.3.1 Risk Empowerment:
    • Ensure psychological safety so engineers feel empowered to take calculated risks.
    • Automate the tracking of risk-taking behaviors.
  • 1.3.2 Safety Management:
    • Automate the collection of psychological safety feedback.
    • Implement safety tutorials.

By supporting a blameless culture, organisations can encourage confident decision-making.

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