Value (Business & Customer Impact)

Value is unique; it's why you are doing what you are doing. It is of value to someone. It could be financial; it could be maintaining public safety; it could be charitable (Delivering the Right Outcomes)

  • Outcome-Driven Development – Engineering efforts must be aligned with clear business and customer outcomes, not just technical objectives.
  • Customer-First Thinking – Prioritise work based on customer needs, usability, and direct feedback to maximise real-world impact.
  • Eliminate Waste – Avoid over-engineering by focusing on lean, efficient delivery, reducing work in progress, and optimising for fast feedback loops.
  • Invest in Differentiators – Prioritise technology investments that provide competitive advantage, increase efficiency, or enable new capabilities.
  • Measure & Validate Value – Ensure all delivered solutions are continuously evaluated against business KPIs and customer satisfaction metrics.