Better (Quality & Continuous Improvement)

Better is quality.  Quality is built in rather than inspected later.  With smaller slices of value and multidisciplinary teams, changes are within a teams cognitive load (that is, complexity that fits in your head) and there is a limited "impact radius".  There are fewer incidents and outages.  There is less rework, less failure demand.  More time is spent proactively than reactively (Continuous Improvement and Quality)

  • Engineering Excellence First – All teams must follow engineering best practices, including automation, CI/CD, observability, and rigorous code reviews to maintain high-quality outcomes.
  • Architect for Change – Design systems with adaptability in mind, ensuring modularity, scalability, and maintainability as core principles.
  • Automate Everything Possible – Reduce manual effort in testing, deployments, and monitoring to improve efficiency, reliability, and developer experience.
  • Data-Driven Decision-Making – Use metrics, telemetry, and user feedback to continuously refine engineering practices and improve product quality.
  • Post-Incident Learning Culture – Conduct blameless post-mortems to extract insights from failures, driving a culture of learning and continuous improvement.