This standard ensures that lessons from incidents are not lost but actively drive engineering improvements. It turns short-term recovery into long-term resilience, helping teams build better systems through continuous learning.
Aligned to our "Post-Incident Learning Culture" policy, this standard fosters accountability, strengthens feedback loops, and prevents recurrence. Without it, incidents repeat, trust erodes, and opportunities to grow are missed.
Clearly defined impacts of meeting this standard include improved delivery flow, reduced risk, higher system resilience, and better alignment to business needs. Over time, teams will see reduced rework, faster time to value, and stronger system integrity.
Level 1 – Initial: Action items from incidents are rarely completed or tracked.
Level 2 – Managed: Some insights are captured, but improvements are ad hoc.
Level 3 – Defined: Post-incident insights are prioritised, tracked, and implemented consistently.
Level 4 – Quantitatively Managed: Themes are analysed across incidents to drive strategic improvements.
Level 5 – Optimising: Continuous learning from failure drives systemic change across architecture, process, and culture.