Implement Blameless Post-Mortems & Continuous Learning

This standard mandates the implementation of blameless post-mortems and continuous learning to treat failures as opportunities to improve system resilience.

1. Implement Blameless Post-Mortems & Continuous Learning:

Treat failures as opportunities to improve system resilience. This approach ensures continuous improvement and learning from incidents.

• 1.1 Blameless Incident Reviews:
  • 1.1.1 Actionable Insights:
    • Conduct blameless incident reviews with actionable insights.
    • Automate the scheduling of incident reviews.
  • 1.1.2 Review Management:
    • Automate the tracking of review findings.
    • Implement review tutorials.
• 1.2 Recurring Failure Tracking:
  • 1.2.1 Systemic Weakness Fixes:
    • Track and fix recurring failure patterns and systemic weaknesses.
    • Automate the tracking of recurring failure patterns.
  • 1.2.2 Tracking Management:
    • Automate the tracking of implemented fixes.
    • Implement tracking feedback collection.
• 1.3 Cross-Team Learning:
  • 1.3.1 Resilience Improvement:
    • Share learnings across teams to improve collective resilience.
    • Automate the sharing of incident learnings.
  • 1.3.2 Sharing Management:
    • Automate the tracking of learning sharing.
    • Implement sharing tutorials.

By implementing blameless post-mortems, organisations can ensure continuous improvement and learning from incidents.

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