Normalise Asking for Help & Admitting Uncertainty

This standard mandates the normalisation of asking for help and admitting uncertainty to ensure engineers feel safe to seek support and knowledge.

1. Normalise Asking for Help & Admitting Uncertainty:

Engineers should feel safe to ask for support or admit when they don’t know something. This approach promotes a culture of learning and collaboration.

• 1.1 Collaborative Support:
  • 1.1.1 Pair Programming and Mentoring:
    • Encourage pair programming, knowledge-sharing, and mentoring.
    • Automate the scheduling of pair programming sessions.
  • 1.1.2 Knowledge Sharing:
    • Automate the sharing of knowledge resources.
    • Implement knowledge sharing feedback collection.
• 1.2 Uncertainty Acceptance:
  • 1.2.1 Respected Response:
    • Make “I don’t know, but I’ll find out” an acceptable and respected response.
    • Automate the tracking of uncertainty acceptance.
  • 1.2.2 Help Seeking Culture:
    • Foster a culture where seeking help is seen as a strength, not a weakness.
    • Automate feedback collection on help-seeking culture.

By normalising asking for help, organisations can promote a culture of learning and collaboration.

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