Invest in Proactive Incident Readiness

This standard mandates proactive investment in incident readiness to prepare teams for real-world failures and improve system resilience.

1. Invest in Proactive Incident Readiness:

Teams should not wait for failures to happen before improving system resilience. This approach ensures preparedness and minimises the impact of incidents.

• 1.1 Simulated Failure Testing:
  • 1.1.1 Game Days and Chaos Engineering:
    • Run game days, chaos engineering exercises, and disaster recovery tests to prepare for real-world failures.
    • Automate the execution of simulated failure tests.
  • 1.1.2 Runbook Testing:
    • Ensure all teams have documented and tested runbooks for common failure scenarios.
    • Automate the validation of runbook effectiveness.
• 1.2 Incident Response Validation:
  • 1.2.1 Escalation Path Validation:
    • Validate escalation paths and incident response processes through live drills.
    • Automate the tracking of escalation path validation.
  • 1.2.2 Response Process Drills:
    • Conduct regular incident response drills to ensure team readiness.
    • Automate the scheduling and execution of drills.

By investing in proactive incident readiness, organisations can improve system resilience and minimise the impact of incidents.

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