Encourage Cross-Team Learning & Knowledge Sharing

This standard mandates the promotion of cross-team learning and knowledge sharing to ensure that incident learnings benefit the entire organisation.

1. Encourage Cross-Team Learning & Knowledge Sharing:

Incident learnings should benefit the entire organisation, not just the affected team. This approach fosters a culture of shared learning and improvement.

• 1.1 Post-Mortem Sharing:
  • 1.1.1 Internal Documentation:
    • Ensure post-mortem reports are shared across teams via internal documentation platforms (e.g., Confluence, Notion, GitHub Wiki).
    • Automate the distribution of post-mortem reports.
  • 1.1.2 Knowledge Base Contributions:
    • Encourage teams to contribute incident findings to engineering blogs or internal knowledge bases.
    • Automate the submission of incident findings.
• 1.2 Incident Learning Sessions:
  • 1.2.1 Regular Sessions:
    • Host regular incident learning sessions to discuss key takeaways and trends.
    • Automate the scheduling and notification of sessions.
  • 1.2.2 Cross-Team Participation:
    • Encourage cross-team participation in incident learning sessions.
    • Track participation and feedback from sessions.

By encouraging cross-team learning and knowledge sharing, organisations can maximise the benefits of incident learnings.

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