Continuously Track & Report Key Incident Metrics

This standard mandates the continuous tracking and reporting of key incident metrics to measure the effectiveness of incident response and learning culture.

1. Continuously Track & Report Key Incident Metrics:

Measure the effectiveness of incident response and learning culture through standard metrics. This approach enables data-driven improvements in system reliability.

• 1.1 Metric Tracking:
  • 1.1.1 MTTD, MTTA, MTTR:
    • Mean Time to Detect (MTTD) – How quickly an issue is identified.
    • Mean Time to Acknowledge (MTTA) – How quickly teams respond to an issue.
    • Mean Time to Resolve (MTTR) – How quickly the issue is fixed.
  • 1.1.2 Recurrent Incident Rate:
    • Recurrent Incident Rate – How often the same issue happens again.
    • Automate the calculation of these metrics.
• 1.2 Metric Reporting and Analysis:
  • 1.2.1 Reporting Frequency: - Regularly review these metrics to drive systemic improvements in reliability. - Automate the generation of incident metric reports. - 1.2.2 Trend Analysis: - Analyse trends in incident metrics to identify areas for improvement. - Automate trend analysis and visualisation.

By continuously tracking and reporting key incident metrics, organisations can drive systemic improvements in reliability.

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