Tie Engineering Work to Measurable Business & Customer Outcomes

This standard mandates tying engineering work to measurable business and customer outcomes to ensure engineering efforts directly contribute to business impact, not just feature delivery.

1. Tie Engineering Work to Measurable Business & Customer Outcomes:

Engineering efforts must directly contribute to business impact, not just feature delivery. This approach ensures that engineering work is aligned with business goals.

• 1.1 KPI, OKR, and Customer Success Metric Linkage:
  • 1.1.1 Outcome-Driven Initiatives:
    • Ensure every initiative is linked to specific KPIs, OKRs, or customer success metrics (e.g., revenue growth, efficiency gains, cost savings).
    • Automate the tracking of KPI linkages.
  • 1.1.2 Linkage Management:
    • Automate the tracking of OKR linkages.
    • Implement linkage tutorials.
• 1.2 Pre-Development Success Criteria:
  • 1.1.2 Business Priority Alignment:
    • Define success criteria before development begins, ensuring clear alignment with business priorities.
    • Automate the documentation of pre-development success criteria.
  • 1.1.2 Criteria Management:
    • Automate the tracking of business priority alignments.
    • Implement criteria tutorials.
• 1.3 Impact Tracking Tools:
  • 1.1.3 Intended Outcome Achievement:
    • Use impact tracking tools to measure whether delivered features achieve intended outcomes.
    • Automate the integration of impact tracking tools.
  • 1.1.3 Tool Management:
    • Automate the tracking of intended outcome achievements.
    • Implement tool tutorials.

By tying work to outcomes, organisations can ensure engineering efforts contribute to business success.

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