Measure Adoption & Usage to Assess Feature Effectiveness

This standard mandates measuring adoption and usage to assess feature effectiveness to validate that delivered features provide real customer value.

1. Measure Adoption & Usage to Assess Feature Effectiveness:

Validate that delivered features provide real customer value. This approach ensures that features are effective and beneficial.

• 1.1 Feature Adoption Rates:
  • 1.1.1 Engagement and Retention Metrics:
    • Track feature adoption rates, engagement levels, and retention metrics.
    • Automate the tracking of feature adoption rates.
  • 1.1.2 Metric Management:
    • Automate the tracking of engagement level metrics.
    • Implement metric tutorials.
• 1.2 Drop-Off Point Monitoring:
  • 1.1.2 User Disengagement Identification:
    • Monitor drop-off points to identify where users abandon or disengage.
    • Automate the tracking of drop-off points.
  • 1.1.2 Monitoring Management:
    • Automate the tracking of user disengagement incidents.
    • Implement monitoring feedback collection.
• 1.3 Feature Iteration:
  • 1.1.3 Measurable Impact Delivery:
    • Sunset or iterate on features that do not deliver measurable impact.
    • Automate the tracking of feature iterations.
  • 1.1.3 Iteration Management:
    • Automate the tracking of sunsetted features.
    • Implement iteration tutorials.

By measuring adoption, organisations can ensure feature effectiveness.