Align Engineering Metrics with Business & Customer Value

This standard mandates aligning engineering metrics with business and customer value to ensure engineering performance contributes to broader business success.

1. Align Engineering Metrics with Business & Customer Value:

Ensure engineering performance contributes to broader business success. This approach ensures that engineering efforts are aligned with business and customer needs.

• 1.1 Operational Efficiency Improvements:
  • 1.1.1 Cost Reduction and Time Savings:
    • Measure operational efficiency improvements, such as cost reductions or time savings.
    • Automate the tracking of cost reduction metrics.
  • 1.1.2 Improvement Management:
    • Automate the tracking of time saving metrics.
    • Implement improvement tutorials.
• 1.2 Customer Experience Impact:
  • 1.1.2 Satisfaction and Retention Tracking:
    • Track how engineering work impacts customer experience, satisfaction, and retention.
    • Automate the tracking of customer satisfaction metrics.
  • 1.1.2 Tracking Management:
    • Automate the tracking of customer retention metrics.
    • Implement tracking feedback collection.
• 1.3 Business-Aligned KPIs:
  • 1.1.3 Technical Metric Avoidance:
    • Use business-aligned KPIs rather than solely technical metrics.
    • Automate the integration of business-aligned KPIs.
  • 1.1.3 KPI Management:
    • Automate the tracking of KPI alignments.
    • Implement KPI tutorials.

By aligning metrics, organisations can ensure engineering contributes to business success.

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