Establish Blameless Post-Mortems & Incident Reviews

This standard mandates the establishment of blameless post-mortems and incident reviews to treat failures as learning opportunities to improve systems and processes.

1. Establish Blameless Post-Mortems & Incident Reviews:

Treat failures as learning opportunities to improve systems and processes. This approach ensures that incidents are used to improve reliability and resilience.

• 1.1 Blameless Post-Incident Reviews:
  • 1.1.1 Actionable Follow-ups:
    • Conduct blameless post-incident reviews with actionable follow-ups.
    • Automate the scheduling of post-incident reviews.
  • 1.1.2 Review Management:
    • Automate the tracking of review action items.
    • Implement review tutorials.
• 1.2 Recurring Failure Pattern Tracking:
  • 1.2.1 Root Cause Addressing:
    • Track recurring failure patterns and proactively address root causes.
    • Automate the tracking of failure patterns.
  • 1.2.2 Pattern Management:
    • Automate the tracking of root cause resolutions.
    • Implement pattern feedback collection.
• 1.3 Cross-Team Insight Sharing:
  • 1.3.1 Resilience Improvement:
    • Share insights across teams to improve resilience and reliability.
    • Automate the sharing of incident insights.
  • 1.3.2 Sharing Management:
    • Automate the tracking of insight sharing.
    • Implement sharing tutorials.

By establishing blameless reviews, organisations can improve system resilience and reliability.

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