Establish Continuous Feedback Loops

This standard mandates the implementation of continuous feedback loops to drive decisions based on real-time feedback from users, operations, and engineering.

1. Establish Continuous Feedback Loops:

Decisions must be based on real-time feedback from users, operations, and engineering performance. This approach ensures responsiveness and continuous improvement.

• 1.1 Error Tracking and Feedback Capture:
  • 1.1.1 Error Tracking Tools:
    • Implement error tracking tools (Sentry, New Relic) to capture and analyse application errors.
    • Automate error reporting and alerting.
  • 1.1.2 User Feedback Capture:
    • Implement feedback capture tools to gather user feedback on application features.
    • Automate the collection and analysis of user feedback.
• 1.2 User Analytics Integration:
  • 1.2.1 User Analytics Tools:
    • Integrate user analytics tools (Amplitude, Google Analytics) to track user behaviour.
    • Automate the generation of user analytics reports.
  • 1.2.2 Actionable Insights:
    • Ensure user analytics tools provide actionable insights for product development.
    • Implement dashboards to visualize user engagement and behaviour.
• 1.3 Post-Mortem and Incident Feedback:
  • 1.3.1 Post-Mortem Analysis:
    • Implement post-mortem analysis for all incidents to identify root causes and lessons learned.
    • Automate the generation of post-mortem reports.
  • 1.3.2 Customer Feedback Integration:
    • Integrate customer feedback from support tickets and surveys into the feedback loop.
    • Automate the analysis of customer feedback.

By establishing continuous feedback loops, organisations can drive decisions based on real-time data and improve responsiveness.