Build for Reliability & Performance to Support Customer Trust

This standard mandates building for reliability and performance to support customer trust, as customers expect systems to be fast, available, and dependable.

1. Build for Reliability & Performance to Support Customer Trust:

Customers expect systems to be fast, available, and dependable. This approach ensures that systems meet customer expectations for reliability.

• 1.1 Service Level Objectives (SLOs):
  • 1.1.1 Uptime and Scalability:
    • Set clear Service Level Objectives (SLOs) for uptime, response time, and scalability.
    • Automate the tracking of SLO adherence.
  • 1.1.2 SLO Management:
    • Automate the tracking of response time metrics.
    • Implement SLO tutorials.
• 1.2 Performance Optimisation:
  • 1.2.1 Real-World Usage Monitoring:
    • Monitor and optimise for performance under real-world usage conditions.
    • Automate the monitoring of performance metrics.
  • 1.2.2 Optimisation Management:
    • Automate the tracking of performance optimisation actions.
    • Implement optimisation feedback collection.
• 1.3 Automated Failure Detection:
  • 1.3.1 Graceful Degradation Strategies:
    • Implement automated failure detection and graceful degradation strategies.
    • Automate the configuration of failure detection alerts.
  • 1.3.2 Detection Management:
    • Automate the tracking of graceful degradation implementations.
    • Implement detection tutorials.

By building for reliability, organisations can improve customer trust and satisfaction.

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