Policy : Empower Teams to Self-Serve

Commitment to Speed, Autonomy, and Developer Experience
We believe that engineering teams should spend their time solving business and customer problems, not waiting for approvals or navigating bottlenecks. To accelerate delivery and enhance innovation, we equip teams with self-service platforms, automated infrastructure, and clear pathways to get things done efficiently.
By empowering teams to self-serve, we remove friction, reduce dependencies, and enable engineers to focus on high-value work. We invest in the right tools, processes, and guardrails to provide autonomy without sacrificing security, governance, or quality.

What This Means
Teams must be able to provision, build, test, and deploy software independently, without unnecessary handoffs or manual approvals. The organisation must prioritise platform engineering, automation, and frictionless workflows to enable self-service capabilities.

Our commitment to Empowering Teams to Self-Serve is built on:

  • Platform-Led Engineering – We build and maintain internal platforms that provide reusable, self-service capabilities for deployment, observability, security, and infrastructure.
  • Automated Infrastructure & Tooling – We invest in Infrastructure as Code (IaC), CI/CD pipelines, and automated security controls to ensure teams can move fast with confidence.
  • Clear Guardrails, Not Gates – We provide predefined best practices, templates, and security policies that enable teams to operate autonomously while staying compliant.
  • Frictionless Developer Experience – We continuously improve our developer experience by removing blockers, streamlining workflows, and reducing cognitive load.
  • Enablement Over Control – Instead of command-and-control, we focus on providing the right environments, tools, and knowledge to help teams succeed.

Why This Matters
When teams are dependent on centralised approvals and slow-moving processes, delivery slows, innovation stalls, and engineers become frustrated. By empowering teams to self-serve, we:

  • Accelerate time-to-market by reducing unnecessary dependencies and wait times.
  • Increase engineering efficiency and developer satisfaction.
  • Improve reliability and security through automation and built-in best practices.
  • Foster a culture of autonomy, ownership, and high-performance delivery.

Our Expectation
All teams must embrace self-service models where possible, ensuring that engineering workflows are designed for speed, autonomy, and efficiency. Leaders must prioritise investments in internal platforms, automation, and enablement, ensuring that teams have the tools they need to operate independently.
To support this policy, engineering enablement strategies, platform roadmaps, and self-service capabilities will be continuously evolved, ensuring that self-service remains a fundamental pillar of how we work. By enabling self-sufficient teams, we unlock faster, more efficient, and more innovative delivery - driving Better Value Sooner Safer Happier.

This policy ensures engineering autonomy, platform thinking, and a strong developer experience, enabling teams to move fast without unnecessary constraints.