Happier (People & Culture)

Happier covers customers, colleagues, citizens, and climate, as it is not about "more for less" at any human or climatic cost. It is high levels of customer advocacy and colleague engagement with a positive impact to society and the one planet we live on. It is a more human way of working (Sustainable Performance and Team Wellbeing)

• Psychological Safety First – Create an environment where engineers feel safe to experiment, ask questions, and challenge assumptions without fear of blame.
• Developer Experience Matters – Invest in tools, workflows, and automation that reduce cognitive load and allow engineers to focus on meaningful work.
• Foster Craftsmanship & Mastery – Support continuous learning, knowledge sharing, and time for engineers to improve their craft.
• Balance Sustainability with Speed – Encourage sustainable working practices, avoiding burnout through realistic expectations, prioritisation, and flexible working arrangements.
• Inclusive & Diverse Engineering Culture – Actively promote inclusion, ensuring diverse voices are heard, valued, and empowered within engineering teams.